Privacy Policy
Helios (“we”, “our”, or “us”) is committed to protecting the privacy of individuals and organizations that access or use our website, applications, APIs, and related services (collectively, the “Services”). This Privacy Policy explains how information is collected, used, stored, and protected when you interact with Helios.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
How We Use Information
Helios uses collected information to provide, operate, and maintain the Services. This includes enabling authentication, delivering API responses, monitoring platform performance, improving developer experience, and ensuring system reliability. Information is also used to secure the platform, detect and prevent fraud or misuse, respond to incidents, and enforce our terms and policies. We may use contact information to communicate service updates, technical notices, and support responses.
Helios does not sell personal data and does not use collected information for advertising or profiling unrelated to the operation of the Services.
Legal Basis for Processing
Where applicable under data protection laws, Helios processes personal data based on user consent, the performance of a contract, our legitimate interests in operating and securing the platform, or compliance with legal obligations. The specific legal basis depends on the nature of the information collected and the context in which it is used.
Cookies
Helios may use cookies and similar technologies to maintain user sessions, support authentication, analyze traffic patterns, and improve overall performance and usability. These technologies allow us to understand how the Services are used and to enhance the user experience. You may control or disable cookies through your browser settings. Please note that disabling certain cookies may impact functionality or limit access to parts of the Services.
Data
Helios shares information only when necessary to operate the Services or comply with legal requirements. This may include sharing data with trusted third-party service providers that assist with hosting, analytics, infrastructure, or customer support, provided that such providers are bound by confidentiality and data protection obligations. We may disclose information where required by law, regulation, legal process, or governmental request, or when disclosure is necessary to protect the rights, security, or integrity of Helios, its users, or the public. In the event of a merger, acquisition, or corporate restructuring, information may be transferred as part of the transaction, subject to applicable legal safeguards.
Helios retains information only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, including providing the Services, meeting legal and regulatory requirements, resolving disputes, and enforcing agreements. Technical logs, usage data, and performance metrics may be retained for operational or security analysis and may be anonymized or deleted when no longer required.
Helios implements appropriate technical and organizational security measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption where applicable, access controls, monitoring systems, and internal security policies.
While no system can guarantee absolute security, Helios continually reviews and improves its security practices to protect user data.
Third-Party Services
The Services may contain links to third-party websites or integrations. Helios is not responsible for the privacy practices or content of third-party services, and this Privacy Policy applies only to information processed by Helios.